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We’ve compiled a list of some of our customer’s most common questions so that you can have instant answers to a range of topics. If you can’t find the answer you’re looking for, you can contact our customer service who will do their best to help.
Simply select a category and find out more.
How can I start playing at the Europa Casino?
You will first need to download the free software. The downloaded version means that you will have access to faster games of superior quality than those accessed via the web browser.
What do I do after downloading?
You will find full instruction on our download page. Remember that you only need to download the software once after which you can enter the casino via the computer Start Menu or your desktop.
Total downloading time is approximately 8-10 minutes long if you are using a standard 56Kbs modem. It takes approximately 2 minutes using cable or ADSL connections.
Where can I view the Game Rules?
Read the rules by entering the Help section of the software. If you continue to have trouble, hit the Chat support icon in the lobby and you will be assisted by a member of the support team.
Can I alter my BETS?
Games such as Blackjack, Roulette, Craps, and Baccarat will allow you to change your bet by right-clicking on any chips you wish to remove. Roulette also lets you get rid off all your bets with the Clear Bet button. Slots and Video Poker require you to hit Cash Out restore coins to your balance. Don’t worry if other coins are displayed in the machine as these will be returned to your balance once you quit the game.
How can I view my bets?
Simply hit Menu in the Casino lobby followed by "Game history".
How can I be sure that the casino plays fair?
The fairness of the casino is secured by random number generator technology which creates a payout percentage. This figure is carefully monitored every month by a highly reputed and independent international accounting firm and is also maintained by Technical Systems Testing (TST).
Is my data protected?
Yes. The casino uses Firewall and RSA encryption so that all personal information is kept safe. It has even been shown that using a credit card at the Casino is safer than using it at the local supermarket
How do I CHAT with other online players?
Simply click the chat button as it appears in the multi-player and private-group tables. Hit the chat button and get going right away!
How do multiplayer and private group tables work?
Multiplayer tables are table with other online players.
A private group table differs in allowing you to play with selected friends. You can join a private table by typing its name. If you find that it does not exist, the casino will create one especially and you can invite your friends to join you.
What should I do if I lose my internet connection?
There is no cause for alarm at the casino has an integrated disconnection handling mechanism designed to protect the player should this happen.
Don’t worry if you are unable to reconnect straight away as the computer will log you out automatically after a period of inactivity.
If you lose your internet connection whilst playing Blackjack, Craps, or Video Poker you should be able to return to your game once you reconnect. If you lose connection whilst playing Slots or Roulette then simply view your Game History to check the results.
What does the deposit process entail?
Once you have downloaded and launched the casino software, you will need to open a Real Money account. Once you have fixed a username and password, you can proceed to the cashier and select your chosen deposit method.
How do I withdraw my earnings?
Simply select Withdraw from the Cashier and choose the withdrawal method which is the most convenient for you.
You can count on our professional representatives to provide you with the answers you are looking for.
If you're looking for immediate assistance, click on the Chat Support Icon in the Casino lobby software and you can speak directly to a live support representative.
